We are a very small business made up of just the two of us (Jake and Taryn). We strive to keep our overhead low so we can pass the savings on to our customers.

Store our products in a cool, dry place away from direct sunlight. Natural products may soften or harden with temperature changes, but this does not affect their effectiveness.

Orders typically ship within 2 business days. Delivery times depend on your location, but most orders arrive within 2-7 business days with the exception of Hawaii and Alaska. Shipments to Hawaii and Alaska can take up to 12 business days.

We want you to love your NEUGLO products! If you're not satisfied, please contact us within 30 days of purchase for a replacement or refund.

Yes, we’re happy to create custom products tailored to your preferences. Reach out to us to discuss options for custom blends.

NEUGLO's products are handmade using all-natural ingredients, free from harmful chemicals, parabens, and preservatives. We focus on providing safe, effective skincare that supports long-term wellness without compromising your health.

Each product's shelf life is listed at the bottom of its description. after opened, products typically last 6 to 9 months. unopened up to 14 months.